Complaint

Have you experienced or witnessed an unpleasant situation at the Queer Center?
Do you feel uncomfortable with people or structures at the Queer Center?
If so, please contact our Awareness Team. They will take your complaint and take action.
They will take your concern as seriously if it is communicated by a supporting person. Seek the help you need.

How can you reach out to the Awareness Team?

send an email
The email address for the Awareness Team is: awareness at QueeresZentrumKassel dot de. Only the Awareness Team reads these emails.

Anonymous complaint box
There are three gray mailboxes in the entrance area. You can post your complaint anonymously or with your name in the right-hand mailbox. Only the Awareness Team reads these complaints. If you would like the Awareness Team to contact you, please include contact details.

In person
Fred: Fred dot Stecher at QueeresZentrumKassel dot de +49 176 58 88 28 41
Tristan Marie: TristanMarie at QueeresZentrumKassel dot de +49 155 66 54 21 81
You can also contact our staff personally. By email, phone, or an appointment at the Queer Center. They each manage their own email address. No one else has access to it.
If your complaint concerns a member of the Awareness Team, the Team will first meet without that member.

What does the Awareness Team do?

Volunteers, staff, and a board member of the Queer Center work together in the Awareness Commitee. We discuss how we can make the Queer Center a safe and empowering place for many people.
To prevent harm, we have written a code of conduct for interacting with each other.
If something does happen, the awareness guidelines are intended to encourage intervention.
In the awareness concept, we have compiled emergency numbers and trained contact persons.
After the acute situation, the action guide provide a framework for how we deal with assaults and boundary violations at the Queer Center.
It is important to note that we are not social workers and cannot provide professional support to either the victims or the perpetrators. Our task is to protect the atmosphere at the Queer Center itself. We act in consultation with those affected and can recommend specialist services to them. Based on the terms of use, we also refer perpetrators to specialist services if necessary.

Code of Conduct

Our code of conduct sets the framework for how we interact with each other at the Queer Center. We ask all visitors to familiarize themselves with it.

Awareness Concept

Here you can read about how we at the Queer Center approach awareness. You’ll also find emergency numbers here.

Awareness Guide for Volunteers

This guide advises persons who take on responsibilities at the Queer Center on how to act in critical situations.

Action Guide for the Awareness Committee

Wherever we come together, hurt can occur. We want to learn together how to nurture our community and protect each other where necessary.